At the outset, we gather essential information about individuals seeking support, assessing their care needs. We ensure compatibility with our existing services and verify the availability of funding from local authorities or relevant entities. Typically, individuals are overseen by a designated social worker or care coordinator.

The assessment phase involves a comprehensive evaluation of the individual’s current living situation, actively involving them in the process. Collaborating with family members, support networks, educational and healthcare professionals, as well as social workers and care coordinators, allows us to gain a holistic understanding of the individual. This inclusive approach considers both personal identity and support needs. The focus is on determining our ability to meet support needs, identifying potential risks, and finding compatible living arrangements based on factors such as age, needs, and interests.

Once support needs are identified, we collaborate with the funding authority to agree on the costs of care and propose suitable services that align with the individual’s well-being.

For Supported Living arrangements, housing forms are completed, and the tenancy start date is agreed upon with our Housing Partners. We apply for housing benefits after gathering the individual’s financial information to facilitate rent payments.

Professional input is sought for any necessary adaptations to living spaces in collaboration with Occupational Therapists (OT).

Transition planning involves identifying hours and specific needs for the individual, along with any customized training required for staff to meet the individual’s needs safely and effectively. While some individuals may not require a transition, for others, it is crucial to ensure a smooth move-in process. This allows individuals to familiarise themselves with their new staff team and vice versa, fostering a better understanding of the individual’s care needs.

Before move-in, comprehensive documents, including care plans, risk assessments, and other necessary paperwork, are completed in consultation with the individual. This ensures that their needs and preferences are accurately represented, facilitating the best possible support.